Last updated: August 2026
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery via WhatsApp with your Order ID and a photo/video of the issue. We will arrange a replacement or refund after review.
For hygiene reasons, unstitched fabric that has been cut, and worn/washed items, cannot be returned unless the item was defective at the time of delivery.
Approved refunds for online (JazzCash/EasyPaisa) payments are sent back to the same account within 5–7 business days. Cash-on-Delivery refunds are issued via bank transfer or JazzCash/EasyPaisa after confirmation of your details.
Size exchanges are subject to stock availability. Please reach out to our support team before returning any item so we can confirm the exchange is possible.
For any return or refund request, WhatsApp us at 0340-0026136 or email support@tvorascollection.com.
