Need Help?

Frequently Asked Questions

How long does delivery take?

Orders are usually processed within 1–2 business days and delivered within 3–7 business days depending on your city. You'll get WhatsApp updates as your order is accepted, dispatched, and delivered.

What payment methods do you accept?

We accept Cash on Delivery (COD), JazzCash, and EasyPaisa. For JazzCash/EasyPaisa, please attach a screenshot of your payment at checkout — this is required so we can verify and confirm your order.

Is Cash on Delivery available everywhere?

Yes, COD is available nationwide. Please note: if you repeatedly cancel or refuse to receive COD orders, future orders may be limited to advance payment only.

How do I know what size to order?

Check our Size Guide for detailed measurements on stitched clothing, unstitched fabric quantities, and shoe size conversions.

What's the difference between stitched and unstitched?

Unstitched items are sold as fabric only (by the suit/meter) so you can get them tailored to your exact measurements. Stitched items are ready-to-wear in standard sizes (S–XXL).

Can I track my order?

Yes — use our Track Order page with your Order ID and phone number, no account needed. We also send WhatsApp updates at every stage.

What if I receive a damaged or wrong item?

Contact us within 3 days of delivery via WhatsApp with your Order ID and a photo/video of the issue. See our Refund & Return Policy for full details.

Do you offer discount codes or coupons?

Yes — leave a review after your order is delivered and you'll receive a discount coupon for your next purchase. We also run seasonal promo codes, so keep an eye on our WhatsApp updates.

How do I contact support?

Message us anytime on WhatsApp at 0340-0026136, email support@tvorascollection.com, or use our Contact Us page. We're available Mon–Sat, 10am–8pm.

💬